For all UK orders
UK orders are dispatched using Royal Mail 1st class service, and may require a signature upon delivery. Typical delivery time is 1-2 business days.
International Deliveries for Orders Less than £100
On occasion with International Orders outside of the EU, import customs checks may delay your delivery.
International Deliveries for Orders Over £100
Processing Times For All Orders
1-2 Business Day
Orders placed before 9am will be dispatched the same working day.
Return & Refund Policy
We hope you love your products as we are committed to offering our customers the best value products and service available. However, if there is a problem with your order from www.crystalum.co.uk please notify us within 7 working days so we may advise you of the necessary steps before returning the products.
If you feel the products you received from crystalum.co.uk do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels or tags still attached.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
We strongly recommend that returns are parcelled and sent by a recorded delivery service, one that requires a signature upon receipt as we cannot accept liability for returned goods lost in transit.
If you require a refund, this will be processed within 30 days of receiving your goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charge that was chosen at checkout, barring any exceptional circumstances). Refunds will only be made against the original credit/debit card used.
An exchange will be posted within 14 working days of the returned items being returned.
Your statutory rights remain unaffected.
How to Return Your Items:
Please return your items in a securely sealed parcel, including the original dispatch note and a completed returns form.
We strongly recommend that the parcel be sent by a recorded delivery service, as we cannot accept liability for goods lost in transit.
This charge will only be refunded if the product was delivered damaged, we sent the wrong colour/product or developed a fault.
Processing your refund:
If your refund is approved, we will process it within 30 days of receiving your returned goods, provided that you have returned them to us in their original condition.
Reasons for return:
Incorrect Product / Colour Sent
Item Unwanted (shipping costs covered by buyer)